Warranty

Warranty service is only available to customers who purchased it on this site

About KOOTU bike warranty policy:

KOOTU TWO YEAR LIMITED WARRANTY AND POLICY ON REPLACEMENT PROCEDURES & RESPONSIBILITIES

This limited warranty applies only to the original owner of KOOTU bike and is not transferable to subsequent owners. Warranty registration is not required.

Your purchase includes the following warranty:

2 year Warranty on Frame and bike parts six month warranty
All KOOTU bikes carry 2-year warranty from the date of receipt of the bike for manufacturing defects in materials and/or workmanship (all free accessories are not covered, clearance bikes and used bikes are not covered under warranty)

Replacement Procedure:

KOOTU will replace any component that is defective or damaged in materials and/or workmanship (including the damage in the process of shipment).

KOOTU shall be in the sole discretion to determine whether damage or defect of KOOTU bike or covered component is under this limited warranty.

Note:We will provide customers with new replacement parts, but the shipping fee needs to be paid by customers

1: Claims
If you believe your KOOTU bike has a warranty issue, we suggest that you first contact us at info@kootuboard.com as there is a proper solution for your problem.

KOOTU will not ship any parts to the customer without checking photos or videos of the damaged product. The customer needs to provide us with evidence via email.

2: Shipping Damage Claims

In rare cases, the product will be damaged in the process of shipping. If shipping damage occurs, please contact info@kootuboard.com and provide us with photos or videos.

All free accessories are not covered to be claimed for replacement or compensation if there are scratches during transportation.

NOTICE: We only accept shipping damage claims within 7 days of your receipt of the bike.

FRAME
KOOTU frames are under warranty for a period of 2 year from the date of original retail purchase. The defective frame can be replaced with a new one which is under the limited warranty, but labor charges and shipping fee for frame replacement are not covered.

KOOTU reserves the right to use scratch and dent stock when replacing a frame under this warranty. The defective frame can be replaced with the same or most nearly comparable one at the discretion of KOOTU

Frame issues that are not covered under this warranty include but are not limited to:

Corrosion

Paint fade, scratches, impact marks

Impact damage

Non-reversible modification (drilling/welding)

Chainguard mounts to the frame if applicable

During 2 Years Service - Defective frames will be repaired or replaced free of charge and customers only pay for shipping.

No cash reimbursement will be made.



This limited warranty does not cover:

Defects or damage resulting from accident, abuse, misuse, abnormal use (including but not limited to stunt riding, racing or other similar activities not consistent with the intended use of the products), improper storage, abnormal exposure to liquid, chemicals, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electrical or electromechanical stress;
Scratches, dents and cosmetic damage, unless caused by KOOTU;
Product that has the serial number or the bar code removed, defaced, damaged, altered or made illegible;
Ordinary wear and tear;
Defects or damage to the products caused by the use of accessories, products, or ancillary/peripheral equipment not furnished or approved by KOOTU with the products;
Defects or damage caused by the assembly, testing, operation, maintenance, installation, service, repair, or adjustment in a manner that varies from Assembly Instructions & Owners Manual;
Defects or damage resulting from external causes such as collision, fire, flooding, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse or improper use of any electrical source;


PARTS & COMPONENTS
Original KOOTU parts & components are covered by 6 month limited warranty. Any of damaged parts caused by people is not covered.

The bicycle's owner will be responsible for the shipping costs of the spare parts for warranty.

This limited warranty does not cover:

1.Damage resulting from normal wear and tear (not the result of defects in workmanship or materials) is not covered. Wear and tear will be assessed by KOOTU. Parts not covered include but are not limited to:

1.1 Brake Pads

1.2 Rotors

1.3 Spokes

1.4 Tires/Tubes

1.5 Chains

1.6 Chain Rings

1.7 Cassette

1.8 Crank set

1.9 Corrosion on electrical components is not covered by the warranty.

1.10 Damage or deterioration of the surface finish.

 

About the power surfboard WARRANTY:

The surfboard comes with a one-year warranty

Notice:

If any KOOTU powered surfboard product is warranted, warranty service is only available to customers who purchased it on this site, and KOOTU will cover shipping costs associated with replacement if the product is deemed to be under warranty.

This policy only covers manufacturer defects.
You must have proof of a valid order number.
If you meet with any question during using the product, please contact the local dealer or contact us.

1.When you respond the failure, please tell us your name, address, contact telephone and product model, detailed description about the failure, we will serve you ASAP.

2.Warranty card: Please take good care of your warranty card and purchasing invoice; when you need contact us

3.When the product meets with failure within the warranty period, pls contact the local dealer or us. If you still can’t solve the probonsult or repair, please contact the local dealer or contact us. Lem according to the manual instructions as mentioned above.

4.If the time exceeds the warranty period and you need the repairment, please contact the local dealer or contact us for repairing, and we need charge a certain fees.

Beyond Warranty Range:

(1) Consumables such as spark plugs and motors are no longer covered by the warranty

(2) Damage caused by human factors such as unauthorized modification, arrangement of non-original parts or non-use as required will not be covered by warranty

(3) Failure to add lubricant to gasoline as required or use of inferior lubricating oil, resulting in no warranty for the engine.

(4) Wear and tear caused by illegal operations, damage caused by accidents, and damage caused by inhalation of foreign objects are not guaranteed.

Damage caused by improper care, handling or storage.
Damage due to heat exposure, including but not limited to direct sunlight, excessive time in the car, board wraps, etc.
Previous maintenance
Broken board
Circuit boards showing signs of improper care or handling
Collateral Damage Unreasonable Use or Abuse
Damage from normal wear and tear.
Perforations and/or previous repairs.
Dent and/or indentation from normal use and shock.
Cosmetic blemishes, i.e. scratches and/or paint chips
Damage caused by any cause other than defects in material and/or workmanship.
Demo board
Damage caused by unauthorized modification

Warranty Card

Product name	Jet Powered surfboard		Product Model		WY110
Customer	Name		Age		Sex
	TEL		Fax		Mobile
	Address
	Website
Supplier	Shop name
	Address				TEL
Purchasing date	Month / Day / Year
Remark