Shipping Policy
- Available countries: all over the world. (Except delay caused by force majeure)
- Shipping way: UPS/EMS/DHL/DPD/ Special line and so on
| Shipping to | Average Delivery Time | Bikes Shipping Cost | Gear Shipping Cost |
|---|---|---|---|
| United States | 8-12 business days | Free | Free |
| Australia | 8-15 business days | Free | Free |
| Asia | 6-12 business days | Free | Free |
| Middle East | 12-15 business days | Free | Free |
| Canada | 12-15 business days | Free | Free |
| Mexico | 10-15 business days | Free | Free |
| Israel | 6-10 business days | $200 | Free |
| India | 10-12 business days | $150 | Free |
| Brazil | 20-35 business days | $380 | Free |
| Europe | 12-18 business days | Free | Free |
- Bikes delivery to the following areas requires $400 postage: Puerto Rico/Rhode Island/U.S. Virgin Islands/Armed Forces Americas/Armed Forces Europe/Armed Forces Pacific
- If your country is not listed, please kindly contact us.
Shipping Information
- Once your order has been placed, we'll send you a confirmation email with your order number.
- When your order has been shipped, we'll send you an email with a tracking number and a link that you can track it online.
- No Tariff will be required to our customers on the Standard shipping methods.
Processing Time
After we received your order. It usually takes 2-3 business days for production, assembly, debug, packing, and sent out (Some new models may take 10-13 working days). Because we want to make sure the customer gets the bike 90% pre-assembled.
Cancel or Change Order
To cancel or change the order, please contact our customer service at info@kootuboard.com within 24 hours. If the product has been shipped or you have received a shipping confirmation email, the order status cannot be modified.
Duties and Taxes Note:
- Duties and taxes on shipments are legal requirements that must be settled before your shipment can be delivered and are based on both the type and value of the item(s) being shipped. These fees are mandatory government taxes and are not collected in any way by Kootubike. Shipping carriers may charge prepaid Tax and Duties to customs for package clearance and later collect from the recipient.
- Tax free countries: All EU countries/US/RU/Japan/Singapore/Malaysia/Thailand/Qatar/UAE.
- MEXICO/CANADA: Tax around 30-90 CAD, buyer pay.
- Customers shall be held responsible for shipment pricing/charges due to shipment abandonment, rejection, undeliverable or return caused by custom's clearance process.
- Please note: all international packages may be subject to duties and taxes. The limits for duty-free packages are established by your local customs authorities. Please check your local customs website for more information.